Data Deletion Instructions

AsistanX respects your right to have your personal data deleted. This page explains how to request deletion of data we hold, including any data shared with Meta (Facebook and Instagram) through a merchant's advertising integration.

1. How to Request Deletion

Send an email to [email protected] with the subject line "Data Deletion Request" and include:

• The email address and/or phone number associated with your data.
• The store (merchant) you interacted with, if known.
• A brief statement that you are requesting deletion of your personal data.

We will verify the request to protect against unauthorized deletion and confirm once it has been completed. We aim to process verified requests within 30 days.

2. What Gets Deleted

• Your personal contact and account records held by AsistanX for the relevant store.
• Your entries in any Meta Custom Audience created through our platform — the hashed identifiers are removed from the audience so you are no longer targeted through it.
• Marketing profile data used for advertising integrations.

3. Data We May Retain

We may retain certain records where required by law — for example order, invoice, and tax records — for the legally mandated period, and minimal information needed to prevent fraud or resolve disputes. Such data is not used for marketing.

4. Removing Yourself from Meta Ads Directly

In addition to contacting us, you can manage how Meta uses your information for ads in your Meta account's Ad Preferences, and you can opt out of a specific business's Custom Audiences from any of its ads via the ad's menu. See Meta's Privacy Policy for details.

5. Contact

For deletion requests or questions, contact [email protected]. See also our Privacy Policy.